At time of making a reservation a valid credit card is required to confirm your reservation.
An initial deposit is required within 5 days to guarantee your reservation. No reservations will be held without the deposit after 5 days. River Cruisers, River Explorer, Camping Boat – $300 deposit. Luxury Houseboats $1000 deposit, $1500 in peak periods. Prestige and Escape Houseboats $1500 deposit, $2000 in peak periods.
Further payments can be made via Direct Debit / Cheque / Credit Card quoting your reservations number.
Full payment for the reservation is required 10 weeks prior to the arrival.
Should the booking date fall within 10 weeks of the arrival date full payment is required.
Surcharge of 1.6% on Visa / Master Card.
A security bond of $500 (River Cruiser, River Explorer, Camping Boat, Pontoon boat) or $1,000 (Luxury Houseboats) or $1500 (Prestige and Escape Houseboats) in cash or a credit card authorisation is payable on arrival. (To be discussed at final payment) The bond will be returned, less fuel, within 5 days of the end of the reservation. The boat is to be returned on time and in clean condition.
Damage – Any damage or excessive cleaning will be charged at cost. Each boat is insured for accidental damage but the hirer is responsible for the excess in the case of extensive damage. Prestige Houseboats -$7000 excess. Escape and Luxury Houseboats – $3500 excess. River Cruiser, River Explorer, Camping Boat, Pontoon Boat – $1000 excess. If you are interested in reducing your excess liability, you can discuss options with our reservations team.
Insurance waiver option: Luxury and Escape Houseboats: $45 per night fee reduces the liability from $3500 excess to $750 per incident. You are still liable for minor damage that is not claimable on insurance. Prestige Houseboats: $60 per night fee reduces the liability from $7000 excess to $1500 per incident. Once the hire has commenced, the insurance waiver is no longer available. If the damage was caused due to a prohibited or negligent use, the insurance waiver option is forfeited. Private travel insurance is highly recommended.
Conditions of Hire
The hirer must read and sign a hire agreement prior to departure.
The hirer must have a valid driver’s licence.
No driving under the influence of alcohol.
Number of guests allowed on the boat must not exceed the licenced number by NSW Maritime regulations. (Pontoon Boats, Prestige and Escape houseboats- 12 persons, Luxury houseboats – 12 persons day, 10 persons night, Camping Boat – 5 persons, River Explorer, River Cruiser – 2 persons)
Hire commences from 3pm on the first day of hire and the boat must be returned by 10am on departure day.
Moama on Murray Houseboats must remain between the Goulburn River Junction and Torrumbarry Lock and driven in daylight hours only.
In the unlikely event that the river becomes too risky for the operation of the boat, Moama on Murray Houseboats reserves the right to cancel the reservation. The hirer will be contacted to discuss options.
Smoking is not permitted inside the boat.
Should Moama on Murray believe smoking has occurred; a cleaning charge of $200 will be taken from the bond.
No Pets. No Firearms are permitted on the boats.
The boat, motor, and accessories will be in working order upon your arrival. Moama on Murray Houseboats will not be obligated to compensate for loss of time due to mechanical problems during the hire period.
It is the responsibility of the hirer to ensure the boat is returned in clean condition to avoid extra cleaning cost taken from bond.
The management of Moama on Murray Houseboats reserves the right to refuse any hire without stating the grounds for refusal
Cancellations
We strongly advise guests to take out travel insurance to protect against unexpected changes in travel plans.
Cancellations up to 10 weeks prior to your arrival date will incur a $150 administration fee.
Cancellations within 10 weeks of arrival date will result in the forfeit of all monies paid. Should we re-book for the period, there will be a refund less a $150 administration fee.
Please note there is no refund for early departures.
Requests to transfer or re-schedule bookings are considered to be a cancellation
We look forward to welcoming you to Moama on Murray Houseboats!